CUSTOMER NOTICE / COVID-19
In order to minimise the risk of the current Covid-19 virus to our customers and staff our showroom with be closed until further notice.
Our website www.PalJoey.co.uk is still available to place online orders which will be dispatched every Monday.
Please allow 2-3 business days for your order to arrive.
Exchanges/Refunds will be dealt with asap please look out for your confirmation email stating the refund has been issued.
We will continue to provide customer service via email, whatsapp and social media.
We are now allowing 28 days as a limited time returns policy until everything calms down.
All parcels sent to mainland UK (excluding the Scottish Highlands) are sent via DPD. DPD provide a Next Working Day Delivery Service and will email/text you on the day of delivery to advise of the one hour time slot that you can expect your parcel to be delivered within. For Non-Mainland UK addresses and the Scottish Highlands we use Royal Mail Special Delivery, which guarantees next working day delivery between 8:00am - 1:00pm.
Please note that in order to have your order shipped on the next working day service, you must place your order before 3.00pm on a working day. Any orders placed after 3.00pm, or at weekends will be delivered within 2 working days.
Guaranteed Saturday delivery must be placed before 3.00pm Friday.
Parcels may be delayed if we feel further fraud prevention security checks need to be carried out.
If you are not in on the first delivery attempt DPD should leave a card through your door giving you further instructions. If you have not received this, please contact our Customer Service Team where we will be able to help track your parcel.
DPD TRACKED NEXT DAY DELIVERY (UK MAINLAND) £6.50
DPD TRACKED SATURDAY DELIVERY GUARANTEED (UK MAINLAND) £20
ROYAL MAIL SPECIAL DELIVERY GUARANTEED 1-2 WORKING DAYS (NON-MAINLAND) £11
WORLDWIDE DELIVERY £20
Any next day orders completed by 3pm Friday will be delivered on Monday.
Any next day orders completed after 3pm on Friday up to 3pm Monday will be delivered on Tuesday.
Can I return my order to you?
If you are not fully satisfied with your order, We give our customers up to 14 days (after receipt of goods) to return the product(s) to us for a refund or exchange after trying them on. We only authorise returns that are returned in the same condition as received, with original tags attached and placed back in original packaging and folding correctly and neatly in the return bag.
Products must be returned to us in a re-saleable condition (I.E with no visible wear and tear/damage)
If the tags have been removed this deems the item non returnable.
How should I return my parcel?
Please ensure you complete and enclose the returns form template included with your original order. If you have misplaced this please include some paper work telling us your details(name and order number) and why you are returning your order.
If a parcel is returned without paperwork enclosed with the goods it is impossible for us to identify the sender. We therefore cannot issue a refund/exchange for the parcel.
We strongly recommend using a trackable method to send items back to us, such as royal mail 1st class recorded delivery, or a similar method which gives you a tracking number. We recommend this because if items get lost in the normal post, we regret we are not responsible for any lost items.
Using a tracked service will enable you to claim from your chosen delivery company in the unfortunate circumstance that a parcel may go missing. Please keep your postage receipt safe until your return has been processed.
Your refund for the total RRP value of the returned item(s) (excluding original postage paid) will be issued to the payment method used to pay originally for the item.
Please allow 15 working days from the date of posting your parcel to us for your returned items to be processed and your refund to be issued. Once a refund is issued from us please allow 2-3 working days for your refund to reach your account. This timeframe is dictated by your bank or card issuer, and is outside of our control.
If after 15 working days of returning your item you have not been refunded. Please contact us on our contact us page or call us on 01670734907
5 ENTERPRISE COURT
We regret that we do not provide free returns at this moment in time so return postage is at the customers expense. We do however send first exchanges out for FREE OF CHARGE to you. If you require another exchange a shipping charge will be required.
Can I pick my order up from the store?
Yes, Instead of paying through our website give us a call on 01670734907 and we will be happy to keep your order until you come in store for maximum 7 days.